ohebTerms of Use and Platform Service Information

We set out the rules that govern accounts, payments, verification and dispute handling on oheb. The terms explain how we operate services for eligible users and how we manage interactions across football markets, live-dealer tables, slots and esports sections.

We describe the practical steps from account opening to withdrawals, and the conditions that apply to promotions and bonus credits. Service access is available only where local law permits.

oheb introduction

When you create an account with us, you agree to these terms. We require accurate personal information and valid verification documents. We do not advise on game choice or outcomes. We provide product categories including football markets (Liga 1, Piala Indonesia, Piala AFF, Champions League), live dealer tables, slots and esports markets.

Our oheb account policy

We require all new accounts to pass identity verification before higher-value transactions. We collect name, date of birth, address and photo ID during KYC. We may also request proof of payment source. We process documents according to internal security procedures and applicable law.

Account opening steps on oheb start with registration, email or phone confirmation, and a basic account review. For verification we accept government-issued ID and a selfie. We may suspend an account pending document checks.

Deposit

We list accepted methods and any minimums during the deposit flow.

Withdrawal

We require verification before processing withdrawals and may use the original payment channel where feasible.

Bonus credit

Promotional credits are subject to specific wagering or play requirements we publish with each offer.

We support a range of local payment options for eligible users. Accepted e-wallets include DANAe-wallet and mobile bankingWe also support bank transfers via virtual account systems and local payment. When you submit a deposit, we review the transaction before reflecting funds in your account.

Deposits and withdrawals

We process deposits using the payment channels available in your area. We hold the right to reject deposits originating from third-party accounts or those that fail our identity checks. Withdrawal requests go through a review. We may require additional documents where the name on the payment method differs from the account holder.

We aim to move cleared funds promptly after verification. Processing windows vary by payment provider and jurisdiction. For recurring public events and holidays such as Idul Fitri or Idul Adhaoperational timing can change and we recommend checking our notices before initiating a transfer.

Bonus and promotion terms

We publish conditions for any bonus or promotional credit. We enforce play or turnover requirements where stated. We do not guarantee eligibility for promotions; eligibility rules and maximums are set in the promotion details. Misuse of bonus offers, including attempts to exploit system errors, may result in reversal of credits and account action.

Disputes and remediations

We investigate disputes related to account activity, payments and game outcomes. To raise a dispute, provide transaction IDs, timestamps and relevant screenshots. We review logs and make a determination based on available records. If you are located in JakartaSurabaya or other cities, the same submission process applies.

Our oheb conduct and jurisdiction notice

We operate services only in territories where local law permits. We do not accept accounts from jurisdictions where operation would be unlawful. It is your responsibility to check local restrictions before opening an account.

During major football and tournament cycles — Liga 1, Piala AFF, Champions League — our markets and live scores are subject to scheduled changes. We may suspend specific markets around regulatory notices or tournament rule changes. We publish event-related notices in the product feed and support channels.

How we handle data and security

We store personal data to fulfil our services and to meet legal obligations. We use industry-standard controls to protect account data and payment details. Access to sensitive records is limited to authorised staff. We retain transaction records for audit and dispute resolution.

Resolving disagreements

When a disagreement arises, we review records, transaction logs and any supporting material you provide. If we cannot resolve a dispute through our internal process, the terms include an agreed escalation path that respects applicable law. We may withhold or reverse transactions while an investigation is in progress.

We maintain a clear withdrawal flow: identity check, payment routing and release. If you use local banks such as BCA, e-wallet, mobile banking or local payment, or e-wallets like online payment and e-wallet, we route payouts according to the verified details on file. We do not guarantee processing times for third-party payment providers.

Recap: our terms cover account opening, KYC, deposit and withdrawal handling, promotion rules and dispute mechanics. We operate product categories across football, live-dealer tables, slots and esports, and we require compliance with these terms while your account is active.

• Check eligibility and payment options before registering.
• Keep verification documents up to date to avoid delays.
• Contact our support channels for transaction or account questions.